10 Best WordPress Chat Plugins for 2022

The 10 Best WordPress Chat plugins to be used in 2022

To make your web site productive, you would like to attach with customers quicker and higher. however you recognize that already, don’t you?

What you almost certainly didn’t notice was that there ar 439 WordPress chat plugins to decide on from.

Which one to pick?

Ehm, this is often wherever we tend to are available in.

To save it slow, we’ve place along this list of the highest 10 Best WordPress Chat Plugins for live chat and compared their options. thus you’ll simply decide that one suits you best while not having to sift through many choices.

In this article:

10 best WordPress chat plugins
Feature comparison of the popular chat solutions
How to add a live chat to your WordPress web site
Benefits of adding a WordPress live chat plugin

Live chat makes communication with customers quick and convenient. This interprets into:

Better web site expertise
Faster client service
Lower bounce rate
Higher sales

A survey states that eighteen.9% of WordPress websites use WooCommerce. that creates over 5 million stores. If we tend to additional different eCommerce platforms, it’d end up that each fourth WP website is a WordPress eCommerce example.

Despite the actual fact that 44% of internet buyers take into account live chat vital feature, the adoption of chat technology is very slow.

According to our estimations, but third-dimensional of WooCommerce stores use chat plugins for WordPress as of 2021. The calculation relies on market share reports, the quantity of installations of various WP chat plugins, and our own information.

What will this low figure mean? It implies that if you put in the simplest WordPress chat plugins currently, you’re change of integrity the club of the foremost customer-friendly websites.

Ok, so—

What is the simplest WordPress chat plugin for live chat ?

Let’s notice out!

Tip: You will notice all the plugins within the official WordPress plugin repository. However, they are available as downloadable packages that need additional work. there’s an easier thanks to integrate WordPress live chat apps together with your web site. Use the Plugins section in your WP admin panel.

We’ve taken an honest onerous explore the apps from the ranking to search out the final word Best WordPress chat plugins. the foremost necessary factors were easy use, price, range of options, and utility.

1. Tidio

Rating: 4.8/5 with 100k+ installations

Free chats: Unlimited

We’d like to tell you ways straightforward it’s to speak together with your web site guests with our app. In fact, we expect that we tend to ar one in all the simplest free live chat WordPress plugins. however we tend to won’t brag. that will be blatant self-promotion in an editorial like this.

It’s best if you are trying it yourself freed from charge. we’ll limit ourselves to supplying you with some dry facts and figures. Tidio’s live chat is employed by 160k+ websites within the US alone. It conjointly has 290+ five-star reviews among WordPress users.

If you would like to visualize if these numbers ar well-deserved and do justice to our product, have a go. Oh, and if you run into any difficulties, our fantastic client service can assist you out.

Here’s a style of what you’ll expect:

Unlimited chat conversations, contacts, and chat history within the free set up
WordPress chat plugin with a mobile app
Customizable chat interface: standalone chat window or popup gismo
Multichannel support: integration with Facebook courier and Instagram
Message templates and canned responses

Pricing:

Forever-free set up for up to a pair of operators
Free for up to three support agents
$19/mo (Communicator)
$49/mo (Chatbots)

Technical requirements: WordPress Version three.0 or higher

2. 3CX Live Chat

Rating: 4.6/5 with 40k+ installations

Free chats: Unlimited (You can even get a 3CX system for one year for free)

This plugin wont to glide by the name WP-Live Chat. it absolutely was highly regarded, however a bit bit dated. once receiving a significant update many months past, it’s a lot of fashionable. however the redesigned UI received a mixed reception from users.

Still, it may be an honest selection. As WordPress chat plugins go, it’s a cool choice for geeks. it’s going to not be as easy as different apps, however there ar some nice customization choices offered for the tech-savvy.

Features:

Video and audio chats if you choose on the 3CX system integration
Assigning chats to different agents and organizing them into groups
Translations in English, Italian, Hebrew, and Korean
Integration with Gravatar for globally recognized avatars
Customizable look

Pricing:

Free
Custom paid plans for 3CX Communications System

Technical requirements: WordPress Version five.3 or higher

Does WordPress have a live chat? WordPress doesn’t have an officer first-party live chat plugin. WP live chat by 3CX wont to be thought-about the native app that you simply might manage from your admin dashboard. these days there ar several choices that ar a lot of fashionable and advanced.

3. Crisp

Rating: 4.8/5 with 30k+ installations

Free chats: Unlimited (but within the freemium version conversations disappear once thirty days)

As the name suggests, this WordPress live chat plugin is incredibly crisp and well-favored. however with the exception of the appearance, it offers many options that you simply will check throughout the 14-day free trial. There aren’t too several reviews of this WordPress chat plugin, however they’re principally positive. In theory, you’ll use Crisp without charge, however most of the essential options ar offered solely within the premium plans.

It’s price mentioning that Crisp has its own app marketplace. Individual options come back as separate plugins that you simply will add or take away. It implies that you furthermore may ought to install additional plugins among the most Crisp live chat package. And there ar over forty to decide on from.

Features:

Slack, Messenger, and message integration
Internal programme for users and conversations
Canned responses and triggers
Widget customization
User prohibition

Pricing:

Free
$25/mo (Pro)
$95/mo (Unlimited)

Technical requirements: WordPress Version three.0.1 or higher

4. Tawk.to

Rating: 4.7/5 with 200k+ installations

Free chats: Unlimited

Tawk is claimed to be the most effective free chat plugin for WordPress. It conjointly has the very best variety of installations among all WordPress chat plugins. And it’s all options unbolted from the start. The plugin has some nice reviews too.

However, there are not any premium options. the essential version is as advanced because it gets. If you pay $15.00 per month, you’ll use a no-branding variant of the chat, and that’s it.

Tawk.to is sort of like 3CX with relation to their non-standard business model. the most operate of the 3CX free WordPress live chat plugin is to draw in customers fascinated by the 3CX communication system. Similarly, Tawk.to doesn’t sell their live chat however permits you to rent assistants and live chat support agents. That’s the company’s primary supply of financial gain. And that’s why they don’t have chatbots as a feature.

The design of the chat widget is terribly “friendly”—in identical means as Comic Sans could be a “friendly” font. individuals am fond of it, however it should not be an acceptable alternative for a few businesses.

Features:

Email and desktop notifications
Transferring files through the device
Unlimited conversations and chat history
Message filtering and sneak-peek previews
Group electronic messaging

Pricing:

Free
$15/mo to get rid of the stigmatisation

Technical requirements: WordPress Version two.7 or higher

Watch out for copycats!
If you would like to put in Tawk.to, transfer the proper version. select the official WordPress chat plugin provided by Tawkto.

Read more: Tawk.to Alternatives & Competitors Reviewed for 2022

5. LiveChat

Rating: 4.7/5 with 30k+ installations

Free chats: No

LiveChat could be a powerful web site chat plugin for WordPress. It’s standard and uses the plugin-within-plugin approach. It even has a further panel for its own extensions. you’ll add further options by connecting LiveChat with different apps powered by the corporate, that makes it good for giant firms. a number of them square measure beaked one by one and are available with their own dashboards.

Cons? there’s no freemium choice, and also the most cost-effective set up is incredibly restricted.

Features:

Work hardware, agent teams, and chat takeover
Creating own client segments
WhatsApp integration
HIPAA-compliant security standards
Ticketing system

Pricing:

$19/mo (Starter)
$39/mo (Team)
$59/mo (Business)
Plan for the asking (Enterprise)

Technical requirements: WordPress Version four.4 or higher, PHP Version five.6 or higher

6. Formilla

Rating: 4.8/5 with 5k+ installations

Free chats: thirty conversations/month

Formilla isn’t the foremost in style best WordPress chat plugins resolution, however it’s several sensible reviews. It conjointly offers some original ways that of customizing its look by permitting you to directly edit the CSS code.

The downside? Most of those options square measure obtainable solely to paying customers. The free version encompasses a Georgia home boy cap of conversations of thirty. It won’t get you too so much. AI chatbots look terribly promising, however the method of coaching one takes time. you furthermore may ought to have already got a corpus of messages sent by your customers, which may be a retardant for brand new users.

Features:

Smart messages and AI chatbots
Real-time traveller observation tools
File sharing options
Custom stigmatisation and themes
Exportable chat transcripts
Canned responses

Pricing:

$15/mo (Premium)
$25/mo (Professional)
$35/mo (Growth)

Technical requirements: WordPress Version two.7 or higher

7. JivoChat

Rating: 5/5 with 40k+ installations

Free chats: Unlimited

JivoChat is one in every of the foremost in style and most cost-effective live chat solutions within the world. WordPress web site homeowners appear to actually adore it. however the quantity of WordPress users alone doesn’t tell the total story. JivoChat is extremely popular in Russia, Brazil, and Ukraine.

The panel of this live chat for WordPress appearance fashionable and stylish. it’s uncountable white house and pleasant vector graphics.

If you propose to change your conversations, confine mind that JivoChat doesn’t have chatbots. But, to some extent, it makes up for it with its phone support tools. rather than automatic messages, you’ll use its asking feature to own voice chats.

Features:

Pre-chat or in-chat contact information assortment
Service quality ratings by customers
Canned responses with AN automatic helper
Chat transfer between agents
Real-time guests observation

Pricing:

Basic free set up for five agents
$13/mo (Professional)

Technical requirements: WordPress Version three.0.1 or higher

Have a look:

8. Zendesk Chat

Rating: 4/5 ⭐️ with 40k+ installations

Free chats: 1 concurrent chat

Zendesk Chat (formerly known as Zopim) is a very elegant, minimalistic, and user-friendly WP chat plugin. Several key features such as pre-chat surveys are available out of the box. You won’t be able to customize your widget too much, but the default version looks nice already.

To use the Lite version for free, you need to pay for other Zendesk services. Zendesk provides integrated customer support solutions, help desk, and CRM products. The best WordPress chat plugins is only one of the modules. This seems to confuse some WordPress site owners.

Features:

• Chat and agent reports
• Unlimited chats and triggers
• Operating hours manager
• Transferring chats between agents and departments
• The automatic pairing of customers with agents based (skill-based) ✨

Pricing:

• $49/mo (Team)
• $79/mo (Growth)
• $99/mo (Professional)
• $150/mo (Enterprise)

Technical requirements: WordPress Version 3.1 or higher

9. Pure Chat

Rating: 4.1/5 ⭐️ with 10k+ installations

Free chat: only during the 30-day free trial

Pure Chat used to be one of the most popular free Best WordPress chat plugins available on the market. However, last year it was acquired by Ruby, and the freemium version was ditched.

Still, if you don’t mind paying, Pure Chat by Ruby has everything that you may want. You can even integrate it with ArtiBotl—a dedicated chatbot solution.

Back in the day, Pure Chat had some cool ads with a Saul Goodman-ish lawyer using live chat for his daily operations. Right now, they seem to be much more conservative and sparse when it comes to their communication as a brand. Still, the WordPress community seems to mostly like it.

Features:

• SMS notifications
• Chat history transcripts
• Mobile apps for iOS and Android
• Trigger-based alerts ✨
• Canned responses

Pricing:

• $39/mo (Growth)
• $79 (Pro)

Technical requirements: WordPress Version 3.0.1 or higher

10. Intercom

Rating: 3.3/5 ⭐️ with 10k+ installations

Free chats: No

Intercom is like Zendesk. It is less of a WordPress live chat plugin and more of advanced customer support, an all-in-one solution with a CRM. Chat functionality is only one of the features. It also doesn’t come cheap. They target eCommerce A-players and big businesses that need state-of-the-art tools.

Intercom is a very robust platform that can do a lot for your business—if you can afford it. To get the full live chat service, you will need to buy several add-ons (sold separately). For instance, to use an Answer Bot, you will need to pay an extra $99/month on top of the chosen plan. Most of their customers have custom websites.

Features:

• Customizable chat workflows and automation
• Facebook integration
• Auto-route conversations to available team members ✨
• Automated lead qualification
• Message triggers and scheduling
• Support team performance dashboards

Pricing:

• $39/mo (Basic live chat functionality)
• Price on-demand for advanced plans

Technical requirements: WordPress Version 4.2.0 or higher

WordPress live chat feature comparison

As you can see, the WordPress live chat app market is quite diverse. If you still feel lost, take a look at this table to see the comparison of features available in selected apps.

All the plugins presented above offer many exciting tools. There are a few brands that offer them in their free plans (Tidio, JivoChat). Some of them do not offer free plans at all (Intercom, LiveChat). Others have free plans with limitations (Zendesk Chat, Crisp, Formilla).

At the end of the day, it’s your company’s business needs and budget that should help you make the decision. Do you need all the bells and whistles? Are you ready to spend time learning advanced tools? Or maybe you prefer easy solutions that get the job done?

If you still can’t decide, the best WordPress chat plugins:

• Tidio
• JivoChat
• Tawk.to
• 3CX Live Chat

Big companies that need advanced automation and custom workflows can choose:

• Zendesk
• LiveChat
• Tidio
• Intercom

The best WordPress chat plugins for small businesses and online stores:

• Tidio
• JivoChat
• Crisp
• Formilla

We hope this article helped you find the best WordPress Chat plugins and tools for your small business website or blog.